Are We There Yet? A Systematic Literature Review on Chatbots in Education


EDUBOT-A Chatbot For Education in Covid-19 Pandemic and VQAbot Comparison IEEE Conference Publication

chatbot in education

Now, transform the conventional education models to improve efficiency and create a seamless student experience. Chatbots can assist student support services teams by providing instant responses to frequently asked questions. 57% of people expect the same response times during business and non-business hours. For queries about part-time opportunities, student organizations, etc, a chatbot can guide students to the right resources and offer support for various non-academic matters. Higher education chatbot provides personalized and interactive AI-powered education, thus optimizing the learning experience and achieving the best outcomes. With the help of active listening capabilities, these bots allow educational institutes engage with their students and parents in real-time, 24/7, replying to their queries and offering instant assistance.

There is a lot of information that educational institutions need feedback on. Schools can gather data on every area, from instructors to curricula, admissions to hygiene, and rise to the top of their industry. After every discussion or process has been completed, chatbots in the education sector can assist in gathering feedback from all stakeholders.


What is a Chatbot

Both simple and intelligent chatbots should have easy access to data and be able to update that data based on the conversational exchange between the chatbot and the user. It should also understand the context of the screen(s) it’s linked to and stay current in terms of content. This ensures that the chatbot is providing the user with the most relevant and up-to-date information. This study applies an interventional study using a quasi-experimental design approach. Creswell (2012) explained that education-based research in most cases requires intact groups, and thus creating artificial groups may disrupt classroom learning. Therefore, one group pretest–posttest design was applied for both groups in measuring learning outcomes, except for learning performance and perception of learning which only used the post-test design.

  • These intelligent digital assistants can improve the quality of education, provide personalized learning experiences, and reduce the workload on teachers.
  • After every discussion or process has been completed, chatbots in the education sector can assist in gathering feedback from all stakeholders.
  • Chatbots are one of the most prevalent applications in the education sector, as this trend is continually developing.
  • Chat and clarify the doubts of your candidates/students in under 30 seconds.
  • This website is using a security service to protect itself from online attacks.
  • To cater to the needs of every student in terms of complex topics or subjects, chatbots can customize the learning plan and make sure that students gain maximum knowledge – in the classroom and even outside.

You’ll have virtual assistants for many students and prospective students as well. An education chatbot can engage students and improve learning in ways you never thought possible. Additionally, when used to supplement classroom instruction, chatbots can provide an additional layer of learning support in the form of practice exercises and tailored reminders. This allows students to access the content at their own pace without feeling overwhelmed by the amount of information they need to retain.

Customer Support

Pounce helped GSU go beyond industry standards in terms of complete admissions cycles. In today’s digitally driven world, technological advancements continue to reshape various industries, and higher education is no exception. Remote or face-to-face training can be further enhanced and streamlined by other AI-based tools. If you have ever written a college level essay, you will know that citations are hard. With this, constant customer support and maintenance services are offered by the developers of the company.

chatbot in education

Chatbots serve as valuable assistants, optimizing resource allocation in educational institutions. By efficiently handling repetitive tasks, they liberate valuable time for teachers and staff. As a result, schools can reduce the need for additional support staff, leading to cost savings. This cost-effective approach ensures that educational resources are utilized efficiently, ultimately contributing to more accessible and affordable education for all.

Within our review we incorporate this by reviewing the mentoring role of chatbots as (Goal 3). Another key element for a mentoring chatbot is adaptation to the learners needs. Therefore, (Goal 4) of our review lies in the investigation of the adaptation approaches used by chatbots in education.

Conversely, future studies should look into different learning outcomes, social media use, personality, age, culture, context, and use behavior to understand chatbots for education. The adoption of educational chatbots is on the rise due to their ability to provide a cost-effective method to engage students and provide a personalized learning experience (Benotti et al., 2018). Chatbot adoption is especially crucial in online classes that include many students where individual support from educators to students is challenging (Winkler & Söllner, 2018). Moreover, chatbots may interact with students individually (Hobert & Meyer von Wolff, 2019) or support collaborative learning activities (Chaudhuri et al., 2009; Tegos et al., 2014; Kumar & Rose, 2010; Stahl, 2006; Walker et al., 2011).

Effective Education Chatbot Templates

It often declines to answer prompts on topics related to medical, legal, or financial advice lest it provides incorrect information. Note here that Bing Chat is now based on GPT4, the same advanced language model used in the recent ChatGPT 4. Unlike ChatGPT whose knowledge extends only up to 2021, Bing Chat can pull results from recent web content thus providing more timely answers to time-sensitive queries. For instance, I asked ChatGPT about ChatGPT4 and it was not able to provide an answer (see screenshot). Relations graph of pedagogical roles and objectives for implementing chatbots.

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These queries are mostly regarding the admission process, courses, scholarships, fee, etc. A very important and significant aspect of the learning process is feedback, whether it comes from a student and directed towards the teachers or the other way around. Traditional learning is the same for every student; each student gets the same treatment. However, every student’s grasping power and understanding level is different. Right from their abilities to skills, all students are different from each other. The developers of such chatbots claim that corporate learning bots can save employees about 2-5 days per year which would be spent on actual work, rather than study.

After coding a larger set of publications, it became clear that the code for service-oriented chatbots needed to be further distinguished. This was because it summarized e.g. automation activities with activities related to self-regulated learning and thus could not be distinguished sharply enough from the learning role. After refining the code set in the next iteration into a learning role, an assistance role, and a mentoring role, it was then possible to ensure the separation of the individual codes. One of the educational technologies designed to provide actionable feedback in this regard is Learning Analytics. Learning Analytics is defined as the research area that focuses on collecting traces that learners leave behind and using those traces to improve learning (Duval and Verbert, 2012; Greller and Drachsler, 2012).

chatbot in education

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